These Terms and Conditions (“Terms”), together with your Booking Confirmation, itinerary, invoice, and any other written information supplied by CIRRCULAR Limited (“the Company”, “we”, “us”), form the legally binding agreement between the person(s) named on the Booking Confirmation (“the Client”, “you”, “your”) and the Company. By confirming a booking, you agree to be bound by these Terms.

Key terms used in these Terms and Conditions are defined in Appendix A – Glossary of Key Terms. Defined terms are capitalised throughout these Terms.

1. Formation of Contract

1.1 A binding contract is created once the Company issues a written Booking Confirmation following receipt of the required deposit or full payment.

1.2 The person making the booking confirms they have authority to act on behalf of all travellers named on the booking, and that all such persons agree to these Terms.

2. Payment

2.1 A non-refundable deposit of 30% of the total trip cost is payable at the time of booking.

2.2 The balance must be paid no later than 90 days prior to departure (“the Balance Due Date”).

2.3 If the balance is not received by the Balance Due Date, the Company reserves the right to treat the booking as cancelled and to retain the deposit.

3. Prices

3.1 Currency – All trip prices are quoted in the currency specified in your Booking Confirmation. Please ensure you are aware of the applicable currency before making any payments.

3.2 Price Adjustments Prior to Confirmation – The Company reserves the right to alter prices before issuing a Booking Confirmation due to changes in supplier rates, exchange rates, or taxes. Once a Booking Confirmation is issued, the price is fixed except as set out in this Section.

3.3 Post-Confirmation Adjustments – After a Booking Confirmation is issued, the Company reserves the right to adjust the trip price to reflect any significant increases in costs incurred in providing the Trip. This may include, but is not limited to, changes in transportation, accommodation, or other supplier charges, or other factors beyond the Company’s reasonable control.

3.4 Price Guarantee Period

The price of your Trip, as stated in your Booking Confirmation, is fixed for 7 days from the date of issue. After this period, the Company reserves the right to update prices to reflect changes in costs or other factors beyond its control.

4. Amendments and Cancellations by the Client

4.1 Amendments – If you wish to make changes to your booking, please notify us in writing as soon as possible. We will make reasonable efforts to accommodate your request, but cannot guarantee that such changes will be possible. Any additional costs (including charges imposed by our suppliers) will be payable by you.

4.2 Cancellations – Should you need to cancel your Trip, you must notify us in writing. All payments already made are non-refundable. In practice this means:

• The deposit is always non-refundable.

• Where we have made advance payments to suppliers on your behalf, these will also be non-refundable, regardless of when you cancel.

• If cancellation occurs within 90 days of departure, the full balance will remain payable.
  
  

4.3 Supplier Terms – Some of our partners and suppliers may impose stricter cancellation conditions. Where applicable, those terms will apply in addition to ours, and we will pass these charges on to you.

5. Cancellations and Alterations by the Company

5.1 Supplier or Circumstantial Changes – We reserve the right to make reasonable changes to itineraries, accommodation, or other arrangements if necessary or unavoidable.

5.2 If We Cancel -In the unlikely event that we are obliged to cancel your booking, we will notify you as soon as possible and offer:

a) an alternative Trip of a comparable standard (where available); or

b) a refund of monies paid to us, subject to the Company’s ability to recover funds from suppliers or from any insolvency protection measures in place.

5.3  Force Majeure - We shall not be liable for cancellations, alterations, or delays caused by events beyond our reasonable control (including but not limited to natural disasters, pandemics, war, terrorism, strikes, political unrest, or adverse weather). Clients are strongly advised to obtain comprehensive travel insurance covering such events, as the Company will not be responsible for any losses incurred as a result.

6. Client Responsibilities

6.1 Travel Documentation – The Client is solely responsible for ensuring they possess valid passports, visas, vaccinations, and any other documentation required for travel. The Company accepts no liability if travel is prevented due to incomplete or incorrect documentation.

6.2 Health, Medical, and Accessibility Information – At the time of booking (or as soon as reasonably possible thereafter), the Client must inform the Company in writing of any:

• Existing medical conditions or health issues,

• Disabilities or reduced mobility that may affect travel,

• Dietary requirements or food allergies,

• Other special requests relevant to the Client’s safety, comfort, or participation in the trip.
  
  

Failure to disclose relevant information may result in the Company being unable to provide all or part of the services, in which case no liability or refund shall apply.

6.3 Fitness to Travel – By confirming a booking, the Client warrants that they, and all persons on whose behalf they act, are physically fit to travel and participate in the itinerary as booked. The Company reserves the right to decline a booking, or require medical clearance, if it reasonably believes a Client may not be fit to travel.

6.4 Minors – Where Clients are under 18, the booking must be made by a parent or legal guardian who accepts responsibility for the minor’s compliance with these Terms.

6.5 Conduct While Travelling – The Client must conduct themselves responsibly and in accordance with the laws, customs, and cultural sensitivities of the destination. The Company reserves the right to terminate the travel arrangements of any Client whose behaviour is disruptive, unsafe, or detrimental to others, without refund or compensation.

6.6 Compliance with Local Instructions – The Client agrees to follow any reasonable instructions provided by the Company, its representatives, or local suppliers, including health and safety guidance.

7. Insurance

7.1 It is a condition of booking that the Client holds comprehensive travel insurance covering medical expenses, cancellation, delay, loss of property, and personal liability.
7.2 The Company reserves the right to request proof of such insurance prior to departure.
7.3 Clients who decline to obtain insurance do so entirely at their own risk and may be asked to sign a written waiver confirming their choice, acknowledging that they accept all associated risks.

8. Liability

8.1 The Company acts as an agent for independent suppliers providing transport, accommodation, and other services, and is not responsible for their acts or omissions.

8.2 The Company shall not be liable for loss, injury, delay, or damage resulting from events beyond its reasonable control.

8.3 Where liability is established, it shall not exceed the total amount paid by the Client to the Company in respect of the relevant booking.

8.4 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot be excluded by law.

9. Complaints

9.1 Any issues must be reported immediately to the relevant supplier and notified to the Company without delay.

9.2 If unresolved, the Client must notify the Company in writing within 7 days of returning home.

9.3 Failure to follow this process may affect the Client’s right to pursue a claim.

10. Data Protection

Personal information will be collected, processed, and shared with suppliers strictly in accordance with our Privacy Policy and applicable data protection laws. By booking with us, you consent to this processing.

11. Governing Law and Dispute Resolution

11.1 These Terms shall be governed by the laws of England and Wales.

11.2 Any dispute, controversy, or claim arising from these Terms shall first be attempted to be resolved amicably.

11.3 If unresolved, disputes shall be referred to binding arbitration under the Rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, and the proceedings shall be conducted in English.

11.4 Arbitration awards are final and binding and may be enforced in any court of competent jurisdiction, including in the United States under the New York Convention.

11.5 By agreeing to these Terms, the Client waives the right to bring proceedings in any court except for the enforcement of an arbitral award.

12. Company Information

CIRRCULAR Limited
Registered in England & Wales
Company No: 16694637
Email: hello@cirrcular.com 

Appendix A – Glossary of Key Terms

For the purposes of these Terms and Conditions, the following definitions apply:

• Booking Confirmation – The written document issued by CIRRCULAR Limited confirming your Trip, including the details of your travel arrangements and payments.

• Client, You, or Your – The person(s) named on the Booking Confirmation, including anyone on whose behalf the person booking is authorised to act.

• Company, We, or Us – CIRRCULAR Limited, the operator of the Trip and the party providing the services under this agreement.

• Contract – The legally binding agreement formed between the Client and the Company once the Booking Confirmation is issued.

• Deposit – The non-refundable amount payable at the time of booking, typically 30% of the total Trip cost.

• Payments – All sums paid by the Client to the Company in connection with the booking, including deposit and balance.

• Trip, or Booking – The complete travel arrangements, including itinerary, accommodation, transport, and any other services purchased through the Company.

• Cancellation / Cancellation Fee – Refers to the Client’s decision to cancel the booking and any associated non-refundable sums, as outlined in these Terms.

• Force Majeure or Unavoidable and Extraordinary Circumstances – Events beyond the Company’s reasonable control that prevent or disrupt the Trip, such as natural disasters, war, terrorism, strikes, pandemics, or adverse weather.

• Arbitration / LCIA – The process for resolving disputes through the London Court of International Arbitration, as an alternative to court proceedings.

• Supplier – Any third party providing services, transport, accommodation, or other elements of the Trip booked through the Company.

• Start of Trip / Departure Date – The first date on which the booked travel arrangements are scheduled to commence..